Privacy Policy

Welcome to rc77, Bangladesh's trusted online gaming destination. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, and the steps we take to keep it safe. By accessing rc77 and creating an account, you acknowledge that you have read and understood the practices described in this document.

This policy applies to all players accessing rc77 from Bangladesh, including those using mobile devices, desktop browsers, and the rc77 web app. We are committed to respecting your privacy and complying with applicable data protection principles. If you are under 21 years of age, you must not use our platform.

1. Information We Collect

rc77 collects personal information in two broad categories: information you provide directly when registering or using the platform, and information we collect automatically as you interact with our services.

Information You Provide

• Full name, email address, and date of birth provided at registration — used to verify your identity and confirm you are at least 21 years old.
• Mobile phone number, used to enable account security alerts and, where applicable, to process mobile payment transactions via bKash, Nagad, or Rocket.
• Identity verification documents such as a national ID or passport, required to comply with KYC procedures and prevent fraud.
• Transaction records including deposit amounts, withdrawal requests, and payment method details — held for financial record-keeping purposes.

Information Collected Automatically

• Device information including operating system, browser type, screen resolution, and unique device identifiers — used to optimise the rc77 experience on your specific device.
• IP address and approximate geolocation data, used to enforce geographic access controls and detect suspicious login activity.
• Gameplay and session data such as betting history, game preferences, session duration, and in-platform activity logs — used for account management and responsible gaming monitoring.

2. How We Use Your Information

The personal information rc77 holds about you is used for clearly defined and lawful purposes. We do not use your data for any purpose that falls outside the scope described below.

• Account creation, verification, and ongoing management — to ensure your account is active, secure, and compliant with our Terms & Conditions.
• Processing deposits and withdrawals through payment channels including bKash, Nagad, Rocket, Upay, and Visa or Mastercard.
• Delivering customer support — when you contact us with a query or complaint, we use your data to identify your account and respond effectively.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, account alerts, and security warnings via email or SMS.
• Fraud prevention and security monitoring — analysing transaction patterns and login behaviour to identify and block suspicious activity before it causes harm.
• Responsible gaming compliance — monitoring gameplay data to detect signs of problem gambling and, where necessary, contacting players to offer support resources.

3. Sharing of Your Information

rc77 does not sell, trade, or rent your personal data to outside parties. We may share limited information with trusted third parties strictly in the following circumstances:

• Payment processors and financial service providers — such as bKash, Nagad, and Rocket — who receive only the transaction details they require to complete a payment. These providers operate under their own data security standards.
• Technology and platform service providers — including game studios such as Pragmatic Play and Evolution Gaming, hosting providers, and analytics partners — who process data on our behalf under strict contractual obligations and are not permitted to use it for their own purposes.
• Legal and regulatory authorities — when we are required to disclose information by applicable law, court order, or in response to a legitimate request from a governmental authority.

In all cases, we impose data-protection obligations on the receiving party equivalent to those we apply to ourselves. We do not transfer your personal information to any party located outside the jurisdictions in which rc77 operates without appropriate safeguards in place.

4. Payment Data and Financial Information

When you make a deposit or request a withdrawal on rc77, your transaction is processed through your chosen payment method — whether that is bKash, Nagad, Rocket, Upay, or a card scheme such as Visa or Mastercard. rc77 does not store full card numbers or mobile wallet PINs on its own servers. Payment credentials are handled exclusively by the respective payment providers and are subject to their security infrastructure.

Transaction records — including timestamps, amounts in BDT, and partial method identifiers — are retained in your account history to support dispute resolution, audit compliance, and responsible gaming tracking. You may review your full transaction history by logging into your rc77 account at any time.

5. Cookies and Tracking Technologies

rc77 uses cookies and similar browser-based tracking technologies to ensure the platform functions correctly and to improve your experience. The cookies we deploy fall into the following categories:

• Essential cookies — strictly necessary for the operation of rc77. These enable functions such as keeping you logged in during a session, maintaining your language preference, and ensuring payment flows complete securely. Essential cookies cannot be disabled without impairing core functionality.
• Performance and analytics cookies — help us understand how players interact with rc77, which pages are most visited, and where technical errors occur. The data collected is aggregated and does not identify you personally.
• Preference cookies — remember choices you have made on rc77 such as your preferred game category, display settings, and notification preferences, so you do not have to reconfigure them on every visit.

You can manage your cookie preferences at any time through your web browser settings. Please note that disabling certain cookies may affect your ability to use some features of rc77. For further details on the specific cookies deployed, please contact our support team.

6. Data Retention

rc77 retains your personal information for as long as your account is active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes set out in this policy. In particular, transaction records and KYC documents may be retained for extended periods to satisfy financial record-keeping obligations.

When your data is no longer required for its original purpose and no legal obligation requires its continued retention, rc77 will securely delete or anonymise it. You may request early deletion of your data by submitting a written request to our support team, subject to any overriding legal obligation.

7. Your Rights Over Your Personal Data

As a player on rc77, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page.

• Right of access — you may request a copy of all personal information rc77 holds about you, free of charge, within 30 days of your request.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure — also known as the right to be forgotten, you may ask us to delete your personal data where there is no compelling reason for rc77 to continue processing it, subject to applicable legal retention requirements.
• Right to restrict processing — you can ask us to suspend the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified.
• Right to data portability — where technically feasible and where processing is based on your consent, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service.

rc77 will respond to all valid rights requests within 30 days. In complex cases this period may be extended by up to a further 60 days, in which case we will notify you of the extension and the reason for it.

8. Security Measures

rc77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls that limit which staff can view sensitive account data, and regular internal security reviews.

While we take every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. We encourage all rc77 players to use a strong, unique password for their account, to keep their login credentials confidential, and to contact us immediately if they suspect any unauthorised access to their account.

9. Children's Privacy

rc77 is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to rc77, please contact us immediately at [email protected] so that we can take prompt action to delete that information and close the account.

10. Changes to This Privacy Policy

rc77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the structure of our services. When we make material changes to this policy, we will update the 'Last updated' date displayed at the top of this page and, where appropriate, notify registered players via email.

Your continued use of rc77 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way rc77 handles your personal data, you are welcome to contact our support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days.

Email: [email protected] (plain text — not a clickable link). Our support team is available 7 days a week to assist players from Dhaka, Chittagong, Sylhet, and across Bangladesh.